Once your shipment has been picked-up by your carrier of choice and the tracking number associated with the order updated, WorldRugbyShop.com hands over all further accountability for shipping, transit, and delivery to the carrier. WorldRugbyshop.com assumes no liability for packages that may have become lost or misplaced while in transit or once delivered.

At WorldRugbyshop.com, we do our utmost to get your packages to you in a timely manner. Although rare, shipments do occasionally go ‘missing’, if your package has not arrived as planned, here are some tips on things you can do:

1. Check tracking information.

2. Check security camera footage, if applicable.

4. Make a claim with the shipment carrier

5. Contact police, if necessary.

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