Returns | World Rugby Shop Help Center

Return Policy

What is your return policy?

A

Written by Admin WRS
Updated over a week ago

Eligibility

What items are final sale?

A

Written by Admin WRS
Updated over a week ago

What if my return doesn’t meet the requirements?

A

Written by Admin WRS
Updated over a week ago

Do I need a receipt to make a return?

A

Written by Admin WRS
Updated over a week ago

Can customized or personalized items be returned or exchanged?

A

Written by Admin WRS
Updated over a week ago

Are there conditions for returns and exchanges?

A

Written by Admin WRS
Updated over a week ago

How to Make a Return

Delivered Order says Never Been Shipped

I need to return items but website says it has never been shipped.

K

Written by Kristy
Updated over a week ago

I have two returns; can I pack them in the same box?

A

Written by Admin WRS
Updated over a week ago

How do I make a return?

A

Written by Admin WRS
Updated over a week ago

What do I need to provide to return my order?

A

Written by Admin WRS
Updated over a week ago

How do I get a return label?

A

Written by Admin WRS
Updated over a week ago

Exchanges

How do I make an exchange?

A

Written by Admin WRS
Updated over a week ago

Can I exchange my item for something else?

A

Written by Admin WRS
Updated over a week ago

How long does it take to process an exchange?

A

Written by Admin WRS
Updated over a week ago

Refunds

Do you refund shipping costs?

A

Written by Admin WRS
Updated over a week ago

When will I get my refund?

A

Written by Admin WRS
Updated over a week ago

What do I do if my refund is the incorrect amount?

A

Written by Admin WRS
Updated over a week ago

Faulty Item or Parcel

What do I do if I received a defective or broken item?

A

Written by Admin WRS
Updated over a week ago

What if I receive wrong size item?

A

Written by Admin WRS
Updated over a week ago

What if I received the wrong item and you no longer have the item I originally ordered?

A

Written by Admin WRS
Updated over a week ago

What do I do if I reordered an incorrect or damaged item and received the wrong item again?

A

Written by Admin WRS
Updated over a week ago

What if my parcel is damaged upon receipt?

A

Written by Admin WRS
Updated over a week ago

Return Costs

Will I be charged shipping if I refuse delivery or am not home at the time of delivery?

A

Written by Admin WRS
Updated over a week ago

Will I be charged shipping for a return?

A

Written by Admin WRS
Updated over a week ago

General Return Questions

Have you received my return?

A

Written by Admin WRS
Updated over a week ago