Returns

Policy, Costs, Process

24 articles in this collection
Written by Rachel

Return Policy

What is your return policy?

Written by Rachel
Updated over a week ago

Eligibility

What items are final sale?

Written by Rachel
Updated over a week ago

What if my return doesn’t meet the requirements?

Written by Rachel
Updated over a week ago

Do I need a receipt to make a return?

Written by Rachel
Updated over a week ago

Can customized or personalized items be returned or exchanged?

Written by Rachel
Updated over a week ago

Are there conditions for returns and exchanges?

Written by Rachel
Updated over a week ago

How to Make a Return

I have two returns; can I pack them in the same box?

Written by Rachel
Updated over a week ago

How do I make a return?

Written by Rachel
Updated over a week ago

What do I need to provide to exchange or return my order?

Written by Rachel
Updated over a week ago

How do I get a return label?

Written by Rachel
Updated over a week ago

Exchanges

How do I make an exchange?

Written by Rachel
Updated over a week ago

Can I exchange my item for something else?

Written by Rachel
Updated over a week ago

How long does it take to process an exchange?

Written by Rachel
Updated over a week ago

Refunds

Do you refund shipping costs?

Written by Rachel
Updated over a week ago

When will I get my refund?

Written by Rachel
Updated over a week ago

What do I do if my refund is the incorrect amount?

Written by Rachel
Updated over a week ago

Faulty Item or Parcel

What do I do if I received a defective or broken item?

Written by Rachel
Updated over a week ago

What if I receive wrong size item?

Written by Rachel
Updated over a week ago

What if I received the wrong item and you no longer have the item I originally ordered?

Written by Rachel
Updated over a week ago

What do I do if I reordered an incorrect or damaged item and received the wrong item again?

Written by Rachel
Updated over a week ago

What if my parcel is damaged upon receipt?

Written by Rachel
Updated over a week ago

Return Costs

Will I be charged shipping if I refuse delivery or am not home at the time of delivery?

Written by Rachel
Updated over a week ago

Will I be charged shipping for a return?

Written by Rachel
Updated over a week ago

General Return Questions

Have you received my return?

Written by Rachel
Updated over a week ago